Breakout Date & Time TBA
Getting the Most Out of Service World Expo
The majority of people attending Service World Expo are here for the purpose of finding ways to become better at who they are and what they do. The biggest challenge facing them, especially contracting business owners, is actually taking learned information. implementing it and applying it to their own situation. Unfortunately, too many times, we return to the daily grind, put all of our notes on the desk, with a plan of going through them soon then eventually pushing them aside to deal with the day to day act of running a business. By the time we get to them, we find everything to be overwhelming, taking too much time or just not as valuable as we originally thought. The end result? Nothing happens. Frank Besednjak will show you how to plan a strategy to make your time at the convention most productive for your particular needs. How to prioritize your learning experiences and most important of all, you will have the information you need to begin implementing change in your business by deciding on priorities, determine cost versus effort for each project and actually implement something that you’ve learned in order to making permanent and positive changes in your life and business. This is one session that everyone needs to experience!
About Frank Besednjak
Frank was born in Italy and came to the United States with his parents as a legal immigrant at the age of 11 months old in 1956. At the age of 11 he became a United States Citizen and still displays the hand held US flag he received that day from the Federal Judge who swore him in as a citizen.
Growing up on the east side of Cleveland, Ohio gave Frank an interesting, hard-working, blue-collar start to his career. His first job was as an electrician’s helper at the age of 16. A few months after graduating high school, Frank joined the US Navy and proudly served four years on board the USS Iwo Jima during several exercises in the Middle East. While serving in the Navy, Frank was responsible for the ship’s entertainment systems which included the radio station and television programming. He also volunteered to accompany US Marine and US Navy Seals during various missions to video record events for training and other classified use.
After leaving the Navy, and before starting his own business, Frank Besednjak held positions as a service technician, technical support specialist at Sony Business Products, Service Manager for RCA Service Company, Area Manager for GE Consumer Service, then Manager of Service Training and Field Support Operations for GE Appliances globally. While at GE and RCA, Frank received numerous awards for implementing performance improvement programs that saved tens of millions of dollars and improved employee training, customer engagement and morale. Some of his business processes are still in use at GE today. He has a Bachelor of Business Degree in Marketing and Business Administration from McKendree University which he obtained at the age of 39.
Frank Besednjak is one of the most sought after speakers and coaches in contracting and service businesses. His no nonsense, real world, down to earth, raw style, encourages audiences to pay attention, take immediate action and make a difference. No one ever leaves without feeling inspired and motivated.
For the last 23 years, Frank Besednjak has worked with thousands of clients to improve their performance, productivity and profitability. A methods and process guru, Frank Besednjak has helped hundreds of organizations improve their performance, morale, leadership skills and profitability. Frank presents 60 to 70 Business improvement and leadership workshops every year for contractors and their employees. He has spoken to thousands of business leaders and worked with and assisted a variety of organizations with unique challenges. As a person who loves to help others, Frank has mentored dozens of individuals and future leaders, who have become great success stories in business and life including his two children, Rocco who is a police officer and his daughter Brianne who holds an executive position with one of the largest insurance companies in the world. He is also the proud grandpa of four grandchildren ranging in age from 5 to 18 and he lives in Mount Washington, Kentucky, just outside of Louisville , Kentucky.